Order Processing & Shipping Time
All orders will be processed and shipped within 1 to 3 business days after payment confirmation. Orders submitted during non-business hours or promotional peak periods will be processed in sequence as soon as possible. The standard delivery time ranges from 6 to 12 business days, depending on the destination region and routine logistics arrangements.
Shipping Fees & Tariff Terms
We provide global free shipping for all products with no minimum order requirement. All shipping fees, customs duties, import taxes, and any additional logistics-related charges are fully borne by our store. Customers will not incur any extra hidden costs during the entire order and delivery process.
Shipping Scope & Currency
We support global shipping services, and all transaction settlements on the official website are unified in USD. Customers can check real-time order logistics status through the order page after shipment. For abnormal logistics situations, please contact our customer service team via the official contact channel for assistance.
3. Refund & Return Policy
Return Eligibility & Time Limit
We support a 60-day return service for all eligible products. Customers can initiate a return application within the valid return period if they are not satisfied with the products, excluding special non-returnable products specified by official rules. All returned products must be kept in unused, unopened, intact original condition with complete original packaging and accessories to pass the inspection.
Refund Processing Time
After we receive and verify the returned products meet the return standards, the refund will be processed within 5 to 10 business days. The refund will be returned via the original payment channel. The specific arrival time is subject to the processing rules of the customer’s payment institution.
Return Instructions
To initiate a return, please contact our customer service team through the official Contact page and submit a return application with your order information and return reason. We will provide formal return guidance and follow up on the whole process. We reserve the right to reject returns that do not comply with return conditions.
